Built with contact centers and inbound calls in mind, this platform’s pricing and features have shifted more towards larger businesses in recent years. The verdict on AircallĪlthough it might seem there’s potential on paper, Aircall isn’t necessarily a viable option for small businesses. Thankfully, alternatives to Aircall can provide all the features you need starting at just $10 per month per user. Custom: This undisclosed price unlocks API developer support unlimited calls worldwide.įor small and growing businesses, Aircall is a costly phone service that increases operational costs in a major way.Professional: $50 per month per user for a Salesforce integration, advanced analytics, and live call monitoring.Essentials: $30 per month per user for unlimited calls, texts, and IVR support.Don’t forget about those additional fees, either! If you sign up, you’ll be required to pay $1,080 ($90 x 12 months) upfront or spend $40 per month per user using their monthly plans.Īnd we haven’t even touched on benefits yet - in order to get access to Aircall’s advanced features, you’ll have to pay $50 per month per user on the annual plan. If you happen to be a solo founder or an LLC duo, Aircall’s platform is already off the table.Īircall currently charges $30 per month per user for its cheapest plan on an annual basis (read: $90 per month due to three user minimum). You might want to sit down: you’ll need at least three users to become a paying customer.Īlthough this is baffling at first glance, you can see where Aircall is coming from: this company targets larger enterprises with dozens of call center employees - not one-man bands.
#Aircall competitor license#
Aircall pricingĪs a call center solution above all else, Aircall uses a license minimum to guide its price tiers. For small businesses where cash flow is critical, these unpredictable (and unnecessary) costs can harm your profits considerably. They also charge extra for calls if you use a toll-free number. There are also a few fees to keep in mind that aren’t clear up front with Aircall including their international call rates. All SMS texting lives in a separate section of their app from calls so catching up on a conversation can take extra time.Īircall also lacks important features like voicemail transcription and auto-replies, crippling the growth of your small business. Talk about frustrating.Īircall doesn’t support MMS messaging you won’t be able to send or receive photos or videos from your contacts. Text messages are included in the basic plan, and although it provides unlimited inbound messages, it only supports 4,000 outbound per user per month.
On the basic plan, users only have access to: Imagine all the benefits of a PBX with all the flexibility of VoIP.Īircall lacks the critical features needed to operate as your business’s phone system of choice. Not only does it let companies create a cloud-based virtual call center, but it allows employees and support teams to operate from anywhere.
#Aircall competitor software#
Aircall is a popular VoIP call center software for a multitude of reasons.
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